Not the best experience

Staff were slow.

The online address is incorrect, making it inconvenient to return the car. Since the pickup was at the airport with a shuttle service, the address wasn't verified. However, the staff were very patient and had a good attitude.

Picking up the car is a bit inconvenient. Other companies have counters directly at the airport, but with Alpha, you need to wait for their shuttle to pick you up. Make sure to allocate enough time when returning the car to avoid delays. However, the service is still good.

The pick-up service was quite good. I called to confirm the pick-up location, and a car arrived promptly. At the office, the paperwork was quickly sorted out. However, they initially gave me the wrong key, so I couldn't start the car at first. I thought there was an issue, but then realized it was due to the incorrect key. The inspection was fairly simple, the car was in good condition, clean, and relatively new. Returning the car was smooth as well, with just a quick inspection.

It was decent, but you need to return the car before 5 PM to get a ride to the airport.