There wasn't much of a queue. Since we arrived early and refused the upgrade, we still had to wait three hours to get the car. The experience was okay, as it was one hour earlier than the scheduled time.

The reservation price was supposed to include insurance, but I was told I still needed to pay for it. I find this confusing.

Great! The car inspection was very thorough when returning the vehicle. Highly recommend getting full insurance and opting for the zero liability option.

The staff was nice, but the waiting time was just too long. We had to wait for a very long time. In Germany, it’s mostly self-service. They give you a key once everything is done, and then you walk to the parking lot to get the car. The Munich parking lot was the multi-story type, and after coming down, we lost the GPS signal in the congested streets. No... signal... at all, so we drove randomly for a while before the navigation started working. But the car was very clean. We returned it at Frankfurt airport; you just hand over the car, and it's done. Super convenient. Renting a car in Germany is awesome.

It's a bit of a walk from the train station, and you have to cross the street, but the front desk provided clear directions. You pick up the car yourself using the parking ticket given by the front desk at the exit. There aren't many gas stations nearby, so I used GPS to find one near another store to refuel. For returning the car, drive to the ground floor of the parking lot, and hand over the car, keys, and documents. There's no paperwork or handover documents needed.