Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
The car was very nice. Pleasant customer service. I was surprised how particular they seemed about the tiniest possible scratche. Upon pickup we examined the car with a reflector (it was an evening, but still) noting the tiniest possible scratches (much smaller than the typical 5 mm). I was asked to sign a sheet stating that I will pay 90+ euros.for any scratch. This made for a rather stressful rental experience. With that said I did not have any problems when droping the car off.
“Average to Good but there is the potential for GREAT!”
About GREEN MOTION:7.7/10
When I arrived, some customers were being told about a €500 fine for exiting the Polish Boarder. With significant TCs such as this, there should be clear signage clearly marked in the office. Also, not all customers will speak English or Polish so TCs should be made available in all languages. You should produce high-level documents for things people need to think about before they leave in all languages - clean the car, leave the same amount of petrol, don't go over the border, do not speed etc. these can be hosted on a website.
I ordered a Golf but receive a Toyota. A golf is much better and I couldn't see any Golf's in the car park so I think this was a bit misleading
The counter staff refused to give me access to the car without paying for their own insurance (they claimed that my Visa gold was not a valid credit card). The terms of that extra insurance were never given to me and I had to insist to get a receipt. I felt trapped.
The car was excellent and clean. The service was good when I picked up the car. The only problem I had was at the pick up I was supposed to bring a credit card with my name on it which I don't possess so my wife brought one but they would not accept it. I had to pay an extra £71.76 because I don't have a credit card, I thought this was a bit excessive, They also took a bond of £754 on my Debit card which they held onto for 10 days. It ended up not so cheap a rental
About QEEQ:10.0/10
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