The car was very nice. Pleasant customer service. I was surprised how particular they seemed about the tiniest possible scratche. Upon pickup we examined the car with a reflector (it was an evening, but still) noting the tiniest possible scratches (much smaller than the typical 5 mm). I was asked to sign a sheet stating that I will pay 90+ euros.for any scratch. This made for a rather stressful rental experience. With that said I did not have any problems when droping the car off.

I will never rent a car from them again. They charged me 300 euro for a tiny faint mark on the fender that might have even been there before I took the car. It was a mark that would be easily removed with $5 cutting compound. I feel taken advantage of. I took pictures of it and if you were to see these pictures, you would not be able to locate it.

Everything was excellent, except l had to pay additional tax for car washing of 10 euros. It is better to include this tax in the rental tax and not to be surprised at the time of picking up the car.

Up to now I had no any problems with Easyrentcars.

The counter staff refused to give me access to the car without paying for their own insurance (they claimed that my Visa gold was not a valid credit card). The terms of that extra insurance were never given to me and I had to insist to get a receipt. I felt trapped.

The car was excellent and clean. The service was good when I picked up the car. The only problem I had was at the pick up I was supposed to bring a credit card with my name on it which I don't possess so my wife brought one but they would not accept it. I had to pay an extra £71.76 because I don't have a credit card, I thought this was a bit excessive, They also took a bond of £754 on my Debit card which they held onto for 10 days. It ended up not so cheap a rental