Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind
P.Nedthongsavanh
New Zealand
Reviewed: Thu, Aug 6, 2020
About Apex:6.0/10
I picked up the car at the office at 9AM on last Sunday but experienced with the unfriendly, no service mind male staff at the counter. After we got in to the car, we noticed that the seatbelt at the back seat didn't work just before we drove out. Then the female staff was still care enough and changed the new car for us, but didn't talk anything, just kept me the key and disappeared. My first time worse car rental experience in NZ!
About QEEQ:8.0/10
I rented the cars with this app 3 three already and it's very amazing and easy to book
Car was perfect for what we needed and apex was amazing at making it quick and easy. No hidden costs at all and great customer service. I dropped the car off late and they didn’t mind at all and was no extra fee.
“Was a great experience! The Vehicle ran great and had plenty of room for all the gear.”
About Apex:9.0/10
I found the car slightly dirty on the exterior which I found could have affected the visibility out the rear window. I cleaned this when I noticed the visibility restrictions.
Great experiences otherwise!
Only problem was this car had very little power especially up hills. This was the 2nd demio we hired during our trip, the other one performed much better.
Dislike: Couldnt make the radio work.
A little nervous that the car was already badly damaged. I wasnt sure they would be able to tell that I hadnt done any damage. The motor needs a service.
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Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind
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