I had a terrible experience with the Fox rent a car place.
N.Wimalarathna
United States
Reviewed: Tue, Apr 9, 2019
About FOX RENT A CAR:5.0/10
They didn't have the vehicle (Large SUV) I booked and gave me a somewhat clean (I don't believe it was fully cleaned before the pickup) vehicle. They promised to call me as soon as a Large SUV becomes available so I could swap the vehicles but never followed up. I spent more than 30-40 mins trying to finish the pick up process. Never recommending anyone for this place.
The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call.
We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it.
The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront.
I would NEVER EVER EVER in a million years go with them again.
I feel horrible for the poor people who work for this company. Spend $50 more and get actual service.
Dropping off was a breeze.
First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good
Camry of full size nit available. They tried to give me a smaller car. Ended up with 4x4 SUV which got bad gas mileage. Car had 50,000 miles and interior had stains everywhere on the upholstery. Rental car return was very dfificult to find because of construction.
About QEEQ:10.0/10
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I had a terrible experience with the Fox rent a car place.
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