Old and dirty

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

We'd use you again!

did not have car we wanted and ordered. Gave us upgrade and charged us for it.

The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call. We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it. The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront. I would NEVER EVER EVER in a million years go with them again. I feel horrible for the poor people who work for this company. Spend $50 more and get actual service. Dropping off was a breeze.

The first car we received looked good, but when we got inside we noticed the driver’s side windshield was very deeply scratched, all over. We requested another car, but were told we had to go back to the service counter to change cars, which we were able to do.

I went to Fox Rent A Car for the price. I was a little surprised to learn that I would pay an extra $11+ per day for tolls or $15 plus the toll if I didn't take that option. That said, Fox wasn't any less than the competitors when all was said and done.