Disappointed in how the charges were handled.

TJB

United States

Reviewed: Wed, Nov 27, 2019

About FOX RENT A CAR: 7.7 /10

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

About QEEQ: 8.0 /10

Medium SUV | Dodge Journey or similar

1 days rental

Relevant Reviews on FOX RENT A CAR AUSTIN AIRPORT

Becky Carlson

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jan 29, 2020

“Easy, economical and delivering exactly what they promise!”

About FOX RENT A CAR: 9.3 /10

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

About QEEQ: 10.0 /10

We'd use you again!

B.Adams

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Mon, Sep 30, 2019

“First and last time I will book with Fox rentals.”

About FOX RENT A CAR: 5.7 /10

I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.

About QEEQ: 10.0 /10

United States

1 days rental

Premium | Chrysler 300 or similar

Reviewed: Mon, Sep 9, 2019

“The product didnt match the process.”

About FOX RENT A CAR: 5.7 /10

Fox made me sign a no damage page before looking at the vehicle. The woman at the counter told me I had to sign to find out which car I would be getting. The car was drastically out of alignment and kept pulling to the right. while it was a newer SUV, I requested a full size car and they said none were available.

About QEEQ: 10.0 /10

Easyrentcars.com was great. Think they need to check who they are using though.

O.De La Cruz

United States

1 days rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Aug 6, 2019

“Good”

About FOX RENT A CAR: 8.0 /10

First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good

About QEEQ: 10.0 /10