The product didnt match the process.

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

simple car, ran well, cheap on gas. The rental company should explain in detail each fee about to be charged and what each line means. There was no transparency on this.

The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call. We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it. The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront. I would NEVER EVER EVER in a million years go with them again. I feel horrible for the poor people who work for this company. Spend $50 more and get actual service. Dropping off was a breeze.

First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good

They didn't have the vehicle (Large SUV) I booked and gave me a somewhat clean (I don't believe it was fully cleaned before the pickup) vehicle. They promised to call me as soon as a Large SUV becomes available so I could swap the vehicles but never followed up. I spent more than 30-40 mins trying to finish the pick up process. Never recommending anyone for this place.

I went to Fox Rent A Car for the price. I was a little surprised to learn that I would pay an extra $11+ per day for tolls or $15 plus the toll if I didn't take that option. That said, Fox wasn't any less than the competitors when all was said and done.