First and last time I will book with Fox rentals.

B.Adams

United States

Reviewed: Mon, Sep 30, 2019

About FOX RENT A CAR: 5.7 /10

I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.

About QEEQ: 10.0 /10

Full Size Van | Dodge Grand Caravan or similar

1 days rental

Relevant Reviews on FOX RENT A CAR AUSTIN AIRPORT

Becky Carlson

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jan 29, 2020

“Easy, economical and delivering exactly what they promise!”

About FOX RENT A CAR: 9.3 /10

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

About QEEQ: 10.0 /10

We'd use you again!

James F.

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Mon, Nov 25, 2019

“Simple decent car/Surprise fees.”

About FOX RENT A CAR: 8.3 /10

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

About QEEQ: 8.0 /10

simple car, ran well, cheap on gas. The rental company should explain in detail each fee about to be charged and what each line means. There was no transparency on this.

J.Henson

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Sep 18, 2019

About FOX RENT A CAR: 7.0 /10

did not have car we wanted and ordered. Gave us upgrade and charged us for it.

United States

1 days rental

Premium | Chrysler 300 or similar

Reviewed: Mon, Sep 9, 2019

“The product didnt match the process.”

About FOX RENT A CAR: 5.7 /10

Fox made me sign a no damage page before looking at the vehicle. The woman at the counter told me I had to sign to find out which car I would be getting. The car was drastically out of alignment and kept pulling to the right. while it was a newer SUV, I requested a full size car and they said none were available.

About QEEQ: 10.0 /10

Easyrentcars.com was great. Think they need to check who they are using though.