Hertz has a poor sense or regard of customer service

We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!

Car was great. Staff tried to upsell. Return location was not as described, delaying arrival at airport.

Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end. No issues when you're with a reputable company like Hertz

The service from Hertz was impeccable. The counter staff stayed late, past 1am, waiting for me as their last customer of the night. They had all my details ready and had me driving away in less than 5 minutes. Returning the car was a breeze also. The attendant had the inspection done before I had left the car.

It was great. They were really helpful