Hertz has a poor sense or regard of customer service

Satisfied

We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

All was good.

Les échanges ont été un peu compliqués pour comprendre les conditions (barrière de la langue) Le prix (275€) était plus élevé que le prix annoncé (158€): charges, plein d'essence. La voiture devait être rendue avec le réservoir vide, ce qui est assez compliqué. Du coup, on paie du carburant inutile

A bout 25 minutes yes