Hertz has a poor sense or regard of customer service
W.Abbassi
Ireland
Reviewed: Tue, Apr 9, 2019
About Hertz:2.0/10
We couldn’t get the car. It was the most terrible car rental experience ever
Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.
The counter staff were great. We got the car that we had rented but it was not top quality. It wasn't clean, water bottle left behind not vacuumed. The front fender was bolted together, scuff marks everywhere. However, we were able to travel around Ireland with no issues.
Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend
About QEEQ:8.0/10
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Customer Service
Hertz has a poor sense or regard of customer service
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