Worked as it should

The customer service was indifferent.

Average

Chinese company, easy communication

Car had a dead battery and cobwebs inside hood. Had an after hour pickup scheduled and paid for. Emergency no went unanswered. Pickup location jump started car. But it died again on reaching hotel. Next day was Sunday. Again no one answered phone. 3rd day a person came and replaced battery at 3pm. Wasted 2.5 days of trip.

Like: It was great to be picked up from the hotel when we arrived and also taken to the airport at the end of our holiday. This took away a lot of stress away from us trying to find the airport. Staff were also friendly.
Dislike: I had trouble finding discount car entails on google. I was suspicious at first glance as I could find it and thought maybe it was a scam. It we did a google map search and saw the shopfront, so was set at ease.