Great value for money

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

The car was still being prepared when we arrived. Had to wait 60 minutes for the car Valet process to complete

Very helpful

None

None

Like: Pick up and drop off was efficient. Car was small (as requested) and efficient (giving the extra spurt when needed).