Muy ágil y conveniente

Forced upselling and very aggressive

When picking up the car, there was a 'routine request' alert on the vehicle. Unsure if it would affect our drive, we asked the rental company and they promptly switched the car for us. Initially pleased, we found upon reaching the parking spot that we were given a sedan instead of the mid-size SUV we reserved. We went back to the service window in the parking lot, but the staff were arrogant, insisting they gave us an SUV and refused to change the car again. If unsatisfied, we had to go to the rental hall on the 4th floor! After multiple contacts with Zuzuche customer service, my child and I dragged three suitcases back and forth from the 2nd floor to the 4th floor four times. Finally, the staff at the rental hall admitted the mistake and gave us the correct SUV. This whole ordeal at the Miami airport rental company delayed us by an hour, affecting our subsequent plans. Although the rental hall staff were very good and Zuzuche's customer service was prompt and proactive, the parking lot staff were arrogant and ignored my explanations and photos. Due to the rental company's mistake, we had to run around in over 30-degree heat, a 40-year-old woman and a minor girl dragging our luggage up and down multiple times!

Pretty good

This company is terrible. I booked for 15 days and when I picked up the car at Miami Airport, the staff asked if I wanted to upgrade the vehicle. I clearly said no. The vehicle I got was exactly the same model as the one I booked, but the contract showed an upgrade fee of $10 per day. Second, they asked if I wanted additional insurance. I told them my booking already included insurance and I didn't need any extra, but the staff still added two more insurances, totaling $394. My English isn’t very good, and when someone checked the contract, I found out about these unjust charges. The next day, I went to the store and the manager immediately acknowledged the mistake with the upgrade fee and canceled the insurance. This company takes advantage of people who aren't fluent in English by adding unnecessary fees. If you rent a car from this company, make sure you understand the contract clearly to avoid being scammed.

Had booked the car for 3 weeks , returned it after 2 weeks as engine was over heating. The process took awhile to sort out very poor service.

Totally satisfied with your service will use again..