Wonderful car rental with an unknown pickup location.

The service was just okay, communication was acceptable, but this was the most troublesome car rental experience I've had in years.

The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.

Dishonest business practice of Alamo by claiming extra fuel cost on return which they cannot verify and substantiate. The rental of a medium SUV (BMW X1) was downgraded to a compact economy hatchback (Audi A1) at the original booking charges. It was substituted without prior notice. The matter was not pursued at the time of pickup as I was running very late to attend a meeting @ 900am due to a 2.5 hours flight delay of arrival. I am reserving my right to dispute my credit card charges.

Great booking platform, easy and straightforward.

Like: Driving in Australia has always been enjoyable and fun especially when you have good wheels.
Dislike: The insurance for zero access is kind of exorbitant. Almost the price of the car rental. If this can be reduced, it will be more attractive.

Like: Good condition
Dislike: No floor mats