HORRIBLE NEVER AGAIN !

The car was not what I reserved, and a step down in my opinion. They offered an upgrade in lieu of what i reserved, but the staff wanted more money. The rental facility was very poor, AC wasn’t working, staff was unimpressive. I also waited 45 mins in the scorching heat for the pickup shuttle at the airport. Overall, not a good experience.

Everything was good except I confused it with E-Z at the airport and waited in line there for over 15 min. to find out I was in the wrong place ... my fault; not yours.

Was really impress with the friendly pickup driver. He was so friendly. So nice to meet a smiling face when you arrive at the airport.

Never picked up the car because the woman at your front desk never told me about the “unlimited miles” option and told me I would be responsible for 69 cents for every mile over 100 miles per day. She was awfully rude, yelled at me about where I parked because it was my first time there . Spoke to Bruce on customer service and he opened up a claim to get my money back seeing as the woman never properly explained how to do unlimited option for Miles which I needed

I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean

EasiRent might be the most misleading name of all time. Not only was the vehicle not what I wanted, it was so dirty and so smelly. I was forced to “upgrade” $87 just so I could get a clean car. Once I finally got the car, it was completely out of gas. Had to go straight to the gas station. I mean, really? They also give you a hard time about insurance. If you have your own, they don’t believe you. They make you pull up your car insurance info to prove it. Does any of this sound “Easi”? 0/10 never using again. Which is a shame because I rent 50-60 cars per year with work.