Really liked it

Normal

Incorrect car model

This is the fourth country I have done self-driving in abroad: Russia, New Zealand, the USA, and Canada. This time was the most frustrating, not because of spending more money due to language barriers, but because of the service attitude of the car rental company staff. In the other countries, even though I didn't understand the local language, the car rental company always made sure to clearly inform us about any additional charges. However, this lady had a very average attitude. When she saw we didn't understand English well, she didn't make an effort to communicate properly. When I asked if there were any extra charges, she didn't explain clearly and just said OK and had me sign. Only after signing and seeing an additional 200 CAD charge on my card did I realize what had happened. Communicating with her was difficult, and we initially thought it was a deposit. When returning the car, the inspector clarified with a simple explanation that we were charged over 200 CAD for insurance. Despite explicitly telling her I didn't want insurance, she still applied it. The problem isn't the money but the attitude toward service.

The car was exceed expectation is just because they ran out of external GPS and got me a free upgrade to a intermediate class vehicle with built in GPS. The attitude of the customer service from Budget was so so. And took around 20-25 minutes to complete the pick up.

It was good, and the price drop detector did not change anything so no experience of that. The customer service was so so where they should check if Budget has GPS available for me and if the vehicle available for cross border between US and Canada instead of asking me check myself when I meet budget.