I reserved an SUV but was given a VW Passat. The rep attempted to switch out the vehicle without an adjustment to the price. Getting the price adjusted was a task. He didn't want to do it.
The vehicle itself was dirty and had registration that was expired in June.
There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.
Extremely disappointed. Hidden cost that was only explained at the counter. Representative had a pay up or leave attitude. Will not rent from them again.
The car was fine but it took forever to pick up the car. 1 person worked there. Extra fees were added in unexpectedly. I would never rent here again.
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Customer Service
Disappointed with the extra fees and whenever I tried to call and talk with someone the call would a
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