only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

all went well & car was fab

The car was ok much bigger engine that I expected The staff were ok

Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.

Smooth process, reservation was confirmed quickly. Would use again!