The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.
Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.
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