Best customer experience I've ever had

The car was awesome. We were able to get the car quick and start vacation without any trouble.

Location of the airport location was a BUSH street with very large commerical vehicles in area...a little dangerous/stressful to get in and out of. Counter staff big help.

i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.

nice and easy to cost compare vehicles and look at the different ratings for each of the companies. overall, it was smooth and easy.

Service was really good. Was a a bit worried when I got in as the location is in the industrial park and it's really small, but I got what I asked for and they didn't try to upgrade me.

Got what we wanted.

The computer program was down and so all the paperwork had to be done by hand. The staff was apologetic and were very helpful. We did end up with a small SUV which was fine. It took quite a while and the office was very crowded. When we were ready to drop-off, we couldn't find an address or phone number or even the name of the company anywhere!! We finally found the place on the internet.