I am disappointed with the customer service of Europcar

The process was simple and quick

Pretty good

I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!

The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.

We had a horrible experience with this specific car and the false information that was given to us at Ben Gurion airport from the Albar agent. He told us that the car would need diesel gas. We kept questioning him and he said that diesel was used for that model. Sunday morning the code did not work - we spent 3 hours waiting for a mechanic to fix the problem. Monday - all the lights on the dashboard went off! We drove to the Albar center in Bet Shemesh but before that we filled it up with diesel gas, as instructed. The car stopped working in the middle of 3855 and we waited 4 hours for a tow! The customer service center kept changing the time and it was very difficult to get any information from them. We were told we would have to complete a problem form but no one knew what to do when we dropped the car off at Ramat Beit Shemesh B on Friday morning. We will not be paying for any of the repairs to this car since we were misled and had other problems with it!