Really good car, v easy drop off

There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

After driving 70 kilometers, the car had engine trouble on the highway. Contacting them to exchange the car took five to six hours, with different customer service representatives each time. They only knew which car we rented but nothing else, requiring us to explain our situation repeatedly. Agreed solutions with previous representatives were not recorded or implemented. It took getting angry with the last representative to have them finally arrange a hotel for us and a car for the next morning. Ultimately, we had to find our own way back to the hotel.

Did not get the Polo and was downgraded to a Citroën C3. Hope the website removes unavailable cars and lists the correct ones.

AVIS's service attitude is acceptable, but the navigation provided by QEEQ had the wrong location, causing me to take many detours.

I rented a white automatic GOLF, the car was in excellent condition, almost new, and no deposit was required, just a tank of gas. When I picked it up, the odometer showed only 237 kilometers. The staff told me I was lucky. Returning the car was very convenient; since it was after 11 PM, there was no staff, so I parked the car in the AVIS parking lot and left the keys in the box. The only regret was that I had to search for the parking lot entrance for 2 hours since it was so late.