Helpful staff but car not perfect

The rental company was fine. When they found out the driver's license couldn't be used, they actively arranged for someone else to drive. But it's annoying that the rent-a-car platform didn't allow the insurance transfer! So I had to spend another 50 euros on insurance!

Helpful staff at the counter Easy to find Only remark, it's not very clear you have to take your token number for queing. There's a totem in between two counters which is not clear at a first sight that is there for the number pick up.

No dropping price Easy to book

Good car, clean

Simple straightforward process

The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.

Really friendly and helpful staff. Pick up and return was fast and efficient. Vehicle was as booked with some slight damage pointed out on pick up. Would highly recommend