The wartime to get the car, and especially to drop off the car and have the shuttle take me to the airport was very long. Almost missed my flight. There was a huge lineup of people waiting to get cars.

Seems fine.

車はコンパクトを借りました(KIA SOUL)が走行は9000km台で新しく満足でした、ただ車内は新しい割には少しゴミが散らばっていました。 受取のスタッフは欧米系の男性でとても対応が良かったのですが、返却の際に対応してくれたインド系の年配の女性の対応が最低でした。対応は高圧的で、返却後に空港にシャトルバスで送ってもらえるか聞いたところ、それは私の仕事ではない！と言い去っていきました。 返却までは良いサービスを受けていただけに最後の最後て非常に不快な思いをしました。 総合的には値段も安く車両も良かったので満足していますが、次回使うかと言われたら使うかはわかりません。

クーポンを使用して安く借りる事ができました。また予約日前のメールのお知らせがあり良かったです。次回も車を借りる際は使いたいと思います。

Very good price

Good

the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.

Car was nice, they only started to clean it when we arrived so had to wait.