The return location and the counter are not together abroad, which was quite unfamiliar to me at first.

The car had a security code that wasn't properly explained, causing the car to not start on the road, which was very dangerous. Other services were okay.

Please refer to my after-sales order. There are major issues with charges.

Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.

J'ai loué une golf (ou similaire) , je me suis retrouvé avec une Hyundai accent , ce qui n'est pas du tout similaire en terme de qualité. J'ai l'impression que le terme "similaire " est de plus en plus utilisé comme une faille par les agences de location low cost. Dans le cas présent une remise commerciale significative a été appliquée pour moi par europcar donc je m'estime satisfait