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absolutely my worse ever car rental due both to Europcar AND Qeeq

Australia

Reviewed: Thu, Jul 14, 2022

About Europcar: 6.0 /10

The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.

Reply by Qeeq:
We are sorry to learn you had unhappy experience. Your prepayment on our website is for AXA insurance which is not provided by EUROPCAR. We have requested final invoice from our supplier. We will forward it to you once we receive. Thank you for your understanding and patience.

Economy | Toyota Yaris or similar

7-day rental

Relevant Reviews on Europcar PERTH AIRPORT

Eric Habakkuk

Australia

1 days rental

Reviewed: Tue, Oct 15, 2019

About Europcar: 10.0 /10

The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.

About QEEQ: 10.0 /10

P.Behrenbruch

Australia

7-day rental

Economy | MG 3 or similar

Reviewed: Thu, Aug 10, 2023

“Good going!”

About Europcar: 10.0 /10

For a small car, it was great!

About QEEQ: 10.0 /10

No problem at all this time.

Australia

1 days rental

Full Size Van | KIA Carnival or similar

Reviewed: Tue, Apr 30, 2019

About Europcar: 7.3 /10

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

About QEEQ: 8.0 /10