Issues with phone and internet on pick up day. Mix up due to lack of internet that Was difficult to add excess reduction fee. Rented again later in week, booked directly nil issues.
“Flat tire due to the tire condition and had to pay $500”
About Apex:7.7/10
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear.
Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more.
I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults.
I highly recommend to opt in to the right car insurance program when you are renting from here.
Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others.
Thanks for everything, y’all! Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.
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View more >Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.