Top class

During the pickup process, the staff attended to other customers twice.

The staff took a lunch break, so I ended up waiting at the train station for over an hour. The return location in Nice is hard to find if you go by the address on the website - it’s actually in the parking lot on the right-hand side of the station. The return process was quick, but I was charged a fee for returning the car to a different location. Even though I was informed at pickup, the fee seemed unclear and a bit unreasonable.

Europcar gave us a smaller car than we ordered which was not a problem - what was a problem was that the car was covered in scratches and marks, most of which were not on the contract - when I pointed this out the service person just said to take some photos- this was not satisfactory but we were short of time so ADIS just that - I’m addition the car was not cleaned outside or inside - it looked as though it hadn’t been cleaned properly for ages - and finally when we returned the car back to europcar Strasbourg the person there didn’t check anything saying only that it was all ok - but I now have an extra new charge on my credit card which is unexplained- it has effectively doubled the cost of the car that I paid for through EasyRentCars- I tried ringing europcar in Strasbourg but they didn’t answer so I went to their head office who advised that they needed to see bank statements and details of my complaint- I have sent them an email with these details but they will only respond within 7 business days - I find this as just a delaying tactic - I will never use europcar again as they have a reputation for this kind of post return charging - I should have paid attention to the “reviews” on europcar Strasbourg

Nous avons eu 3min de retard pour le retour du véhicule, il n y avait aucun service client joignable en ligne rapidement et surtout l agence n a pas cherche a nous contacter pour nous demander ou on en était...que ca allait fermer! Nous sommes arrives... a l agence a 18h03...fermee! On ne nous avait pas informes de la procédure a suivre en cas de retard... donc grosse perte de temps au retour!!!

We had a great experience with the car we booked online. The staff on the counter in Carcassonne was very friendly. All went well with drop off.

Cannot remember much of booking car as it was a few months ago but it must have been easy enough as I don't remember having any problems with it.