Easy/ quick and value for money

First time renting a car in Europe. The car was relatively new, and the staff were very friendly in teaching me how to use it.

This was our first time renting from Alamo. The procedures were quick, there was no queue when we arrived, and the staff were very courteous and professional. For crossing Bosnia and Herzegovina, Serbia, and Montenegro for 22 days, they charged us a cross-border fee of 50 euros. Others we met on the road said they were charged 60 euros for crossing just one country. Alamo seems to be more reasonable. Towards the end of our trip, we scratched the car door at a guesthouse. It was a noticeable scratch but didn't require panel beating, just some paintwork. We spoke with the staff when returning the car, and they said it was no big deal and not to worry about it.

Fuel tank not full.

It would be much professional (and relaxing) if the company would send us a confirmation mail or SMS after getting our car and keys back.

Like: Excellent handover process quick and painless
Dislike: No negatives