I ordered a medium size SUV and Thrifty gave me a Kia Soul- not what I wanted or needed.

The wait at Thrifty was long, over a half hour. I got a Kia Soul and I was supposed to get a Nissan Rogue or similar and this was not. I had to pay $10 extra per day to get a larger car. This was not fair. I also feel that it was false advertising because it said it was at the airport and it was not. The car I ended up with was fine but I would not use Thrifty again. Another complaint is that the clerk tried to charge me more initially than what I was quoted and only when I spoke up did he give me the price I was quoted.