Easy, friendly, value for money

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h. Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car. Difficultés de communication avec le personnel faisant mine de ne pas comprendre.

Quick and without any type of hassle! Would for sure use again even if a little bit expensive.

La mauvaise surprise à l'annonce du montant de la caution prélevée sur le compte bancaire : 2490 € !!! Alors que le plafond international de prélèvement d'une carte visa est de 2400€;;;cherchez l'erreur! Au comptoir un dimanche midi face à une personne qui refuse de parler un minimum anglais et qui vous propose comme seule solution le paiement de leur assurance magique qui permet de baisser considérablement le prix de la caution à 400€. Le prix de départ de 44,90 € imbattable s'est transformé à 190€ ce qui pour le coup faisait cher pour les prestations offertes (obligation de prendre une navette pour prendre la voiture)!! Le budget vacances s'est vu fortement réduit!

Plate forme fluide, et facile d'utilisation qui propose des prix imbattables.