This satisfaction is for the car rental company, definitely not for QEEQ; a frustrating car rental experience. Picked up the car in Toronto on November 1st, had pre-booked for a one-way rental, but was told at the counter that the one-way fee of nearly 3000 CAD wasn't included, even though we clearly paid QEEQ, which included the one-way fee. We called the clueless customer service in China and they confirmed with the car rental company, but the car rental company was sure the one-way fee wasn't included and even showed us the order. QEEQ customer service said it might be an internal issue, which delayed our trip that day. QEEQ's mistake is extremely low-level for being in a foreign country! Please share widely for resolution!
When picking up the car, they gave us a Mazda 5 in great condition, only driven for 6000 km. It was filled up with gas, and we just needed to return it with a full tank. Returning the car at the airport was convenient; we just handed back the keys and didn't need to go through an inspection. Of course, we were careful throughout the trip and didn't encounter any issues. We'll continue to choose car rentals for self-driving trips in the future!
Like: Return was rapid return man was friendly Dislike: Had to wait a long tome at pick up point
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View more >Dislike: Had to wait a long tome at pick up point