1. The line took at least half an hour with only two attendants;
2. The attendant kept trying to upsell, and although I kept refusing, they still managed to sell me a fuel service with the excuse 'the nearest gas station is far away';
They added numerous insurances without any consultation and forced us to buy a full tank of gas after rejecting them, charging us $60 for gas that costs $40 outside. The vehicle model was downgraded from a Grand Cherokee to a regular SUV, which was not four-wheel drive, preventing us from visiting King's Valley. This was the worst car rental company, hands down.
This was one of the worst rental experiences ever. I’ll never use hertz again.
About QEEQ:8.0/10
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