On the whole effective lacking in pick up detail was annoying

Very satisfied, quick return process. Bought full insurance from QEEQ, very useful.

The car pick-up process was extremely slow. It took an hour to get a signal on the POS machine. The staff told me that in case of any accident, I must first pay Hertz £1500. They also pushed additional local insurance at £23 per day. It seems that domestic insurance with low coverage is not very helpful.

Upon arrival, they said there was a free upgrade promotion and asked me to sign in the upgrade section. They said I wouldn't have to pay the original £700+, but later denied it and said because I signed, I must pay.

Terrible service on the way in. It took 2 hours to get the car as they seemed to have been surprised by the number of clients around a bank holiday. Not all the desks were in operation and their processes and systems seemed broken. We have done similar check ins in less than 5 mins before and generally in the 5-15mins range.

Like: Easy and quick pick up. Car in good condition, as expected. Drop-off was easy too, and they arranged a lift to the local station, making my day much easier. Good work.