not very pleasant with the condition of my car, but the customer service was okay.
JG
Australia
Reviewed: Sun, Apr 28, 2019
About Atlas:6.3/10
Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.
90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.
About QEEQ:10.0/10
Atlas should not be a recommended provider on Easyrentcars.com
“Customer Service so poor that I chose to leave without hiring a car!”
About Atlas:2.0/10
This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.
Like: Cheap rental and we got upgraded, easy pick up and return Dislike: There were some issues with the deposit and the eftpos machine breaking down but all solved fine
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Customer Service
not very pleasant with the condition of my car, but the customer service was okay.
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View more >Dislike: There were some issues with the deposit and the eftpos machine breaking down but all solved fine