10 /10 Excellent
Reviewed: Saturday, November 9, 2024
Like: Fast and convenient
Read More >8.8 /10 Very good
Reviewed: Saturday, November 9, 2024
Like: Quick & convenient. Easy process both online & in office.
Dislike: All good
Read More >8 /10 Very good
Reviewed: Saturday, November 9, 2024
Like: It was my first time to drive in Australia and we had to go from Melbourne to Mildura to visit a family friend. Talk about baptism by fire! Luckily, renting a car from Atlas was stress-free. The staff were friendly and very accommodating. They made our trip possible and one to remember.
Read More >8.2 /10 Very good
Reviewed: Saturday, November 9, 2024
Like: The car is easy to drive. The administration procedures are easy as well.
Dislike: The city outlet closes at 5pm, therefore I have to return the car at 430pm. It might get a little rush.
Read More >8 /10 Very good
Reviewed: Saturday, November 9, 2024
Like: Good comfortable car and reasonably priced to hire. Pick up and drop off locations were convenient and the process was easy. The shuttle to the airport was appreciated.
Dislike: Car wasn’t cleaned properly. We found random chips and mentos throughout the car.
Read More >9.4 /10 Excellent
Reviewed: Saturday, November 9, 2024
Like: Cheap rental and we got upgraded, easy pick up and return
Dislike: There were some issues with the deposit and the eftpos machine breaking down but all solved fine
Read More >5.3 /10 Average
Reviewed: Saturday, November 9, 2024
Counter staff at dropoff very rude
Read More >2.7 /10 Poor
Reviewed: Saturday, November 9, 2024
There is only one person at the counter. Took more than 20 minutes to complete. The car was dirty with no mats. The car was driven more than 125,000 km and the condition is not so good. The fuel tank was not full.
Read More >2 /10 Poor
Reviewed: Saturday, November 9, 2024
This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 9, 2024
I had hired the car on 2nd Feb and returned it on 3rd Feb, its been more than 3 weeks but I haven't received back the security amount from Atlas. I have called them up twice in past 2 weeks, they just say that their automated refund system is failing and will escalate my request. But nothing has been done till date, thats very frustrating.
Read More >10 /10 Excellent
Reviewed: Saturday, November 9, 2024
The staff was courteous and friendly. She gave sound on-the-road advice.
Read More >4 /10 Average
Reviewed: Saturday, November 9, 2024
Atlas still havent refunded my security deposit though its over a month.. I rented the car on 9th March and its 17th April, there is no sign of refund.
Every time I call them, they say its in process.
Read More >2.7 /10 Poor
Reviewed: Saturday, November 9, 2024
Terrible services
Read More >2 /10 Poor
Reviewed: Saturday, November 9, 2024
Atlas is a horrible company to book with, over changed me, out the dates in wrong and the staff were very rude. Never renting with them again.
Read More >6.3 /10 Average
Reviewed: Saturday, November 9, 2024
Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.
Read More >6.7 /10 Average
Reviewed: Saturday, November 9, 2024
Should have a provision for paying tolls. Vehicle was in a condition for oil service and shown a warning for that.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 9, 2024
Order Toyota corolla, but given Volkswagen golf. Thus, the car cannot fit 4 adults & 1 baby carseat.
Read More >5.3 /10 Average
Reviewed: Saturday, November 9, 2024
car park on level 9. old cars, no toll scanner in car. NEVER again,
Read More >6 /10 Average
Reviewed: Saturday, November 9, 2024
They gave us wv golf instead of corolla
Read More >5.7 /10 Average
Reviewed: Saturday, November 9, 2024
I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes
Read More >5.3 /10 Average
Reviewed: Saturday, November 9, 2024
Took me 45 mins to rent a car .
The car I had asked for was not available so I was given a small car.
The parking is on 9th floor which takes 10 mins more to pick and drop.
No after hour service or drop off option
Read More >10 /10 Excellent
Reviewed: Saturday, November 9, 2024
Great
Read More >3.7 /10 Poor
Reviewed: Saturday, November 9, 2024
Got a poor condition car which is not clean producing some sound in between.
Read More >6 /10 Average
Reviewed: Saturday, November 9, 2024
The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h.
The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.
Read More >10 /10 Excellent
Reviewed: Saturday, November 9, 2024
The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.
Read More >3.7 /10 Poor
Reviewed: Saturday, November 9, 2024
The car offered was dirty all over, unwashed and rubbish in ash tray! The right wiper's rubber was dangling and off the holder. When told that the car was unacceptable, only then, they changed to another.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 9, 2024
Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time
Read More >5.7 /10 Average
Reviewed: Saturday, November 9, 2024
受付が1人しかおらず、スムーズに受付をして頂くことができませんでした。
また、車種をルノーのコンパクトカーで予約したのですが、日産のセダンで運転しづらかったです。
それに加えて、車内・車外清掃が十分ではなく、良い気持ちでドライブを出来ませんでした。
海外なので、仕方がないかもしれませんが
次回予約する場合は、budget等大手のレンタカー会社を利用したいと思います。
Read More >Zainal Abidin Abdull
Melbourne
8.7 /10 Very good
Reviewed: Saturday, November 9, 2024
Easy process
Read More >8 /10 Very good
Reviewed: Saturday, November 9, 2024
Good .. but old car
Read More >8.3 /10 Very good
Reviewed: Saturday, November 9, 2024
Cleanliness abs car conditions need more focus
Read More >5.3 /10 Average
Reviewed: Saturday, November 9, 2024
The girl of counter staff service not good, the car condition is poor. Car body very very dirty, no cleaning. very poor experience. No next time.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 9, 2024
Wonderful car for it's category. Top of line! Although it was a bit dirty inside
Read More >8.3 /10 Very good
Reviewed: Saturday, November 9, 2024
Cheap , easy and convenient .. car was not clean this time but overall was good..
Read More >6 /10 Average
Reviewed: Saturday, November 9, 2024
Not full fuel at pick-up time and the car was very dirty.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 9, 2024
Value for money
Read More >5.7 /10 Average
Reviewed: Saturday, November 9, 2024
90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.
Read More >2 /10 Poor
Reviewed: Saturday, November 9, 2024
They had no car for us! And other people were dismissed as well due to shortage of cars!
Read More >7.7 /10 Good
Reviewed: Saturday, November 9, 2024
Pick up process is extremely slow during busy times.
Read More >9 /10 Excellent
Reviewed: Saturday, November 9, 2024
Car was alright! Worth a try!
Read More >7 /10 Good
Reviewed: Saturday, November 9, 2024
The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 9, 2024
Would prefer not to have to drive car up to the 9th floor.
Read More >7.7 /10 Good
Reviewed: Saturday, November 9, 2024
the car meets my expectation.
Read More >10 /10 Excellent
Reviewed: Saturday, November 9, 2024
Very happy with the car & entire rental experience.
Read More >4.7 /10 Average
Reviewed: Saturday, November 9, 2024
Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior
Read More >8 /10 Very good
Reviewed: Saturday, November 9, 2024
overall a fast process to get the car
Read More >2 /10 Poor
Reviewed: Saturday, November 9, 2024
The car rental office and pick-up location are too far apart, and we were not informed in advance that the drop-off location would be different.
Read More >Crystal Constance
Melbourne
4 /10 Average
Reviewed: Saturday, November 9, 2024
The new receptionist was really inexperienced. It took her half an hour to process a case, constantly seeking help from other colleagues. She only handed over the keys without accompanying us to inspect the car. When I saw the car, I was heartbroken. Later, I'll share my Damage Check with everyone. Some people had reservations but no cars available. The receptionist said it wasn't their problem and if you want to complain or get angry, go ahead. There's nothing they can do. Oh my God, what an attitude!
Read More >2 /10 Poor
Reviewed: Saturday, November 9, 2024
I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.
Read More >6 /10 Average
Reviewed: Saturday, November 9, 2024
The location is not ideal, picking up the car is very inconvenient as you have to go to the ninth floor.
Read More >6 /10 Average
Reviewed: Saturday, November 9, 2024
No Chinese language service. Foreign workers are not efficient, but they have a good attitude.
Read More >6 /10 Average
Reviewed: Saturday, November 9, 2024
1. The car was not fueled when we picked it up. The gas station was somewhat far away, but we negotiated and got a different car.
2. We stayed near Southern Cross Station in Melbourne. Carrying luggage to the pickup point was quite challenging. It would be much more convenient if there was a pickup location inside the station.
Read More >8 /10 Very good
Reviewed: Saturday, November 9, 2024
Pretty good
Read More >Cherry Zephaniah
Melbourne
10 /10 Excellent
Reviewed: Saturday, November 9, 2024
The service was satisfactory
Read More >2 /10 Poor
Reviewed: Saturday, November 9, 2024
This company is a scam. When I returned the car, I refueled it to the same level as when I received it. However, after I returned the car, they unjustifiably charged my credit card over twenty Australian dollars. When I went back to their office to dispute it, they checked the car again and found out it was their mistake, but they didn't refund my money. The inspector, an unreasonable woman, falsely claimed she smelled smoke in the car and wanted to charge me over a hundred Australian dollars. They gave me two options: either pay the extra hundred and get the twenty dollar refund, or lose the twenty but not pay the hundred. It was clear they were trying to extort me. Why didn't they inspect the car carefully when I returned it? When I found out about the extra charge and went back to get my refund, they used this excuse to con me out of more money. Garbage company!
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