Terrible experience. Not the way which we expected. Not clean car producing some sound while driving

This company is a scam. When I returned the car, I refueled it to the same level as when I received it. However, after I returned the car, they unjustifiably charged my credit card over twenty Australian dollars. When I went back to their office to dispute it, they checked the car again and found out it was their mistake, but they didn't refund my money. The inspector, an unreasonable woman, falsely claimed she smelled smoke in the car and wanted to charge me over a hundred Australian dollars. They gave me two options: either pay the extra hundred and get the twenty dollar refund, or lose the twenty but not pay the hundred. It was clear they were trying to extort me. Why didn't they inspect the car carefully when I returned it? When I found out about the extra charge and went back to get my refund, they used this excuse to con me out of more money. Garbage company!

Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior

Pick up process is extremely slow during busy times.

Not full fuel at pick-up time and the car was very dirty.

Like: The car is easy to drive. The administration procedures are easy as well.
Dislike: The city outlet closes at 5pm, therefore I have to return the car at 430pm. It might get a little rush.