1. The car was not fueled when we picked it up. The gas station was somewhat far away, but we negotiated and got a different car. 2. We stayed near Southern Cross Station in Melbourne. Carrying luggage to the pickup point was quite challenging. It would be much more convenient if there was a pickup location inside the station.

I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.

The new receptionist was really inexperienced. It took her half an hour to process a case, constantly seeking help from other colleagues. She only handed over the keys without accompanying us to inspect the car. When I saw the car, I was heartbroken. Later, I'll share my Damage Check with everyone. Some people had reservations but no cars available. The receptionist said it wasn't their problem and if you want to complain or get angry, go ahead. There's nothing they can do. Oh my God, what an attitude!

90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.

Atlas should not be a recommended provider on Easyrentcars.com

car park on level 9. old cars, no toll scanner in car. NEVER again,