Like: Good comfortable car and reasonably priced to hire. Pick up and drop off locations were convenient and the process was easy. The shuttle to the airport was appreciated. Dislike: Car wasn’t cleaned properly. We found random chips and mentos throughout the car.
This company is a scam. When I returned the car, I refueled it to the same level as when I received it. However, after I returned the car, they unjustifiably charged my credit card over twenty Australian dollars. When I went back to their office to dispute it, they checked the car again and found out it was their mistake, but they didn't refund my money. The inspector, an unreasonable woman, falsely claimed she smelled smoke in the car and wanted to charge me over a hundred Australian dollars. They gave me two options: either pay the extra hundred and get the twenty dollar refund, or lose the twenty but not pay the hundred. It was clear they were trying to extort me. Why didn't they inspect the car carefully when I returned it? When I found out about the extra charge and went back to get my refund, they used this excuse to con me out of more money. Garbage company!
Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time
“Every time I book currency conversion charges are levied on my card . Which is annoying.”
About Atlas:5.3/10
Took me 45 mins to rent a car .
The car I had asked for was not available so I was given a small car.
The parking is on 9th floor which takes 10 mins more to pick and drop.
No after hour service or drop off option
“I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel”
About Atlas:5.7/10
I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes
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Customer Service
Good price and decent car
Dislike: Car wasn’t cleaned properly. We found random chips and mentos throughout the car.
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