Walking into a trap set by Europcar

Hieng Kiing Ngu

United Kingdom

Reviewed: Fri, Sep 30, 2022

About Europcar: 7.0 /10

At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount. Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double. Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !! Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit

About QEEQ: 10.0 /10

QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. If you would like to appeal refund for the extra day, please kindly reply our email to advise us. Thank you for your understanding.

Europcar

Manchester Airport(MAN)

Manchester

United Kingdom

Small SUV | Opel Crossland X or similar

4 day rental

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Europcar

Manchester Airport(MAN)

Manchester

United Kingdom

Reviewed: Mon, Feb 17, 2020

“User friendly website stating important details and options”

About Europcar: 10.0 /10

Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.

About QEEQ: 10.0 /10

Easyrentcars' website is easy to use and has useful filter options. The car details and types of insurance coverage are clearly stated -- MUCH better than most other car rental aggregator sites. I also like and have paid for Easyrentcars' "super protection" insurance option from a major global insurer (AXA) that is that is price competitive. Good peace of mind for those who are concerned about damaging tires, windshield, roof, etc not covered in traditional rental car "collision damage waiver". But keep in mind that you are liable to the rental company until the AXA insurance pays you back.