Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
Arrived at the counter at 8 AM, but was forced to wait until 11:30 AM to get a severely damaged van that could barely run. Finally left the lot at noon.
Terrible experience. They inspected the car with a magnifying glass, charged 100 euros for a small scratch, 300 euros for a dent, and 50 euros for being slightly low on fuel. In the end, they charged 550 euros. The worst part is that the damage was not caused by the renter, and it was hard to see anything when picking up the car in the dark.
Worse experience renting a car. The staff at the Rome location were very unfriendly and rude. More interested in smoking cigarettes than anything else. Also try to sell additional insurances when I am fully covered. Joke
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Customer Service
Great car. Compact and comfortable.
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