Avis staff get top marks

Satisfied

The car was fine to drive, but the acceleration was slow and the trunk was small.

The elderly gentleman at Avis was very nice, but they often don't have the specified model. Upgrades cost extra. If it's not our fault the model isn't available, we might get a free upgrade depending on our attitude. Unfortunately, this time we paid more and got misled.

Returning the car was very convenient, the process was simple. Due to the delay in finding the return location, the rental company was very considerate and took us directly to the airport. I will choose this rental company again next time.

I expected Chrysler Mini Van, but they assigned Dodge Mini Van. I asked to a Mini Van other than Dodge, but they did accept my request. I drove a Dodge Mini Van for 5 days, but car condition and quality was very very terrible. Finally I asked to change to other than Dodge, but they changed to other Dodge Mini Van because they had only Dodges. I drove the second Dodge for 7days, which was also very terrible. I rent cars very frequently, but I had never experienced with that kinds of terrible cars and will never rend Dodge Mini Vans.

I would like to ask Easyrentcars to ask rental car company to assign a Mini Van other than Dodge to me when I reserve a Mini Van in future. If it is not confirmed I may not be able to reserve a Mini Van.