Checkin staff needs more customer service training.
United States
Reviewed: Tue, Oct 25, 2022
About Hertz:8.0/10
Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant.
In contrast, Checkout staff were courteous & professional.
I've always rented cars from Hertz. The service is great, and both the shop and the cars are very clean and well-maintained.
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Checkin staff needs more customer service training.
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