Easier, smooth and relaiable

The rental company staff did not check if the car key had battery power. On the second day, just when we were about to leave Melbourne, the car key died, and we couldn't start the car. Fortunately, we had relatives in Melbourne who happened to have a new car key battery. After waiting for 40 minutes and replacing the battery, we were able to head to our destination, the steam train, for which we had already bought tickets. We were worried we wouldn't make it on time, but thankfully, we didn't miss it. We immediately reported the situation to the car rental service, very worried that our relatives in Melbourne might not have a car key battery. If that had been the case, our day's schedule would have definitely been delayed. In the end, we never received an explanation or compensation for the new car key battery.

Pretty good

The experience was terrible. The receptionist was very rude and handled our order while talking on the phone, making the process very inefficient.

The location is quite far from the airport, and the wait time for the shuttle bus is too long!

Car was in very good condition and drove pretty well. The staff were helpful and cooperative.

Having many car choices with several rental companies on one platform was very helpful. Booking process went smoothly as well. The only annoying thing was that the exact amount for security deposit wasn't mentioned in my booking. Only when I went to pick up the car I came to know that I had to pay the full excess upfront as a security deposit, which was a lot.