Long waiting for the car readiness after paperwork and payment

Easy to use and good support service

Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle

Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.

Great. Price drop protector is good. I don’t think we benefited this time but we have done before.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

I have difficulty connecting the Bluetooth in the car to my phone

Great customer service but pick up and drop off could be better