Excellente expérience avec AVIS au Complexe Desjardins, à Montréal.

Very good but no communication. They swapped for a smaller Q3, and it was the only one left in stock reserved for me. It just fit my 24-inch suitcase and a carry-on. The trunk was much smaller than a full-size. The car had half a tank of fuel at pickup, which is inconvenient. Same at dropoff, half a tank.

Very good but there was no communication. They gave me a smaller Q3 than I booked, and it was the only one reserved for me at the agency. My 24-inch suitcase and a carry-on just fit. The trunk is much smaller than a full size. Picking up the car with half a tank of gas is quite inconvenient. Returning it with half a tank as well.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.