The first car had an airbag warning light, and the replacement also had issues and was an old car. When I picked up the first car, the staff just walked me to the car and left without saying anything.

Waited half an hour to get the car, as mentioned, there were additional upsells. But the car was quite new.

The rental company employees were suspected of using deceptive tactics to sell additional insurance. Also, the parking lot at the Toronto Island airport dropoff location had no access card, making it impossible to enter. During non-business hours, self-service returns were not available, causing significant delays in returning the car.

Like: It was easy to get the car and returned it.
Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.

Like: Everything was good
Dislike: Non