Overall satisfied. Simple process, convenient pick-up and drop-off.

There were too many people in line and too few counters, causing a long wait time. I previously rented a car with a Hong Kong driver's license, but this time they said it was not acceptable. Despite presenting recent successful rental records from other companies, they still refused. Eventually, I spoke with a manager, and after one and a half hours, I finally got the car, though reluctantly.

It was good!

Forcibly pushed insurance, did not recognize the basic insurance from the rental platform.

When returning the car, personal items were left inside. Called Hertz service, but nobody responded.