Rental experience was good; I'd use the company again for my next trip.

F.DeLorenzo

Australia

Reviewed: Thu, May 2, 2019

About Europcar: 9.7 /10

Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.

About QEEQ: 8.0 /10

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Medium SUV | Mitsubishi ASX or similar

1 days rental

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Enid I.

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Jun 29, 2019

“Melbourne - Great Ocean Road - Twelve Apostles”

About Europcar: 2.0 /10

I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.

Kirk North

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Feb 20, 2019

“Melbourne, Great Ocean Road, Twelve Apostles, Melbourne”

About Europcar: 2.0 /10

I was delayed at customs for several hours, and my phone was confiscated, which prevented me from contacting the rental company. By the time I arrived, the car I had booked was given to someone else. I paid in full; why couldn't they hold the car for me? I ended up with a 5-seater instead of the 7-seater I reserved. Later, after returning the car, my credit card was charged every day, each time for about ten dollars. I've been asking customer service for four days, but no response from the rental company. If these are toll fees, why weren't the other two cars I rented, which took the same routes, charged daily? This rental company is really unreliable.