Dissatisfied

The staff in Croatia speak good English and have a great attitude. Communication is smooth and they can help solve problems.

Satisfactory

Hard to locate the counter and staffs and they are always not at the counter. Car is given different range despite booked the medium range and the car space is small. The GPS is not functioning well and they shouldn’t give up customer. Now I have to pay for it and it is not very useable. They should have advise that we can use our iPhone and map over the car screen. The sign for Keddy is so small that we almost couldn’t find the counter in the airport. Instead we see Eurocar sign at the counter.

The car that we received was new and gave excellent service without any issues at all. The ordering of the car was straight forward and welcome advice given throughout the ordering process to include all aspects of the car hire and requirements necessary for the country that we were driving through. At the collection point the staff were very helpful and gave information willingly to include help with our directions. Returning the car agin, was straight forward and quick. The car was checked and a clearance document signed in a matter of minutes and we were on our way. Again, the staff were very freindly and even helped us with our cases.

As our first experience with Easyrentcars.com we found them very professional and very helpful with the information and advice that they provided. The car provided was excellent. It was new and totally free of set backs which made our trip so much more enjoyable and as such, the journey more comfortable and without anxiety.